Chief of Staff to the Chief Marketing & Strategy Officer
An overview of this role
This is a key leadership position on the Chief Marketing & Strategy Officer’s (CMSO) team. This highly visible role is a trusted partner to the CMSO to drive operational excellence and deliver repeatable business results. This role serves as a partner to the CMSO as a strategic advisor and executes cross-functional and cross-organization initiatives and activities supporting the CMSO’s strategy and vision in alignment with our company values.
What you’ll do
The responsibilities include both directed work initiated by the CMSO as well as self-directed leadership work that includes inputs and priorities from the CMSO leadership team. This role will help enable communication, collaboration, strategy execution, and projects aligned to the organization’s priorities. This individual will work in close partnership with the CMSO and other business stakeholders to drive programs and execute and monitor our business strategy.
Serves as a proxy to the CMSO in reviewing marketing plans to set the CMSO org up for success
Drives timely follow-up on key initiatives
Leads key priorities and projects across the global Marketing team
Acts as a sounding board to the CMSO and CMSO leadership team for new ideas and initiatives
Acts as a thought partner to the CMSO, CMSO leadership team
Initiates and guide the CMSO team OKR process according to the OKR schedule in partnership with the CoS, CEO
Works closely with internal teams on goal-setting and tracking, interfacing, and consulting with cross-functional groups
Develop and maintain strong relationships with executives, senior leaders, and stakeholders to achieve project objectives and deliverables
Serving as CMSO Board Liaison, including creating and developing Board and Committee materials
Partners with the CMSO’s People Business Partner, Talent Acquisition lead, MOPs team, and Finance team to support planning, metrics, reporting, and decisions
Identify, develop, and implement continuous process improvements to increase the efficiency and effectiveness of the CMSO and the organization
Works closely with corporate comms team to vet and prioritize speaking and media opportunities
Works closely with the Marketing team on creation of investor updates, analyst talks, pitch decks, keynotes, conference attendance, and other presentations/podcasts/talks on behalf of the CMSO
Support briefing prep for key accounts where CMSO is executive sponsor and field/industry event participation and customer interactions
Effectively triage CMSO and customer escalations
Maintain and foster a close partnership with the Marketing Ops & Analytics and the broader Marketing Team
Aligns very closely with CRO Chief of Staff
Maintain and foster a close partnership with the CEO’s Chief of Staff on strategic initiatives
This role does not overlap with the responsibilities Executive Business Administrators already handle. This role could have EBA support, will work closely with the EBA to the CMSO to ensure the CMSO’s time is well managed and prioritized according to the top business objectives.
Administration and Meetings
Manage weekly executive staff meetings, including, but not limited to, setting the agenda, and providing insights and analysis to inform strategic conversations. Documents and communicates decisions and action items from meetings. Ensures follow-up and closure of action items to increase accountability
Prepare for external meetings including board meetings
Compile and edit all briefing materials for all CMSO meetings; conduct primary research and work with key stakeholders to prepare the background for meetings with key executives, partners, and events (e. g., identify goals and talking points, provide background on attendees, analyze the current business relationship, and summarize opportunities)
Collaborate with the various communications teams and People Business Partners to prepare background, talking points, or presentations for all public and internal speaking moments aligned to the company’s strategy and values. This includes managing organizational announcements and confidential projects
Help identify items that can be delegated to others to optimize the CMSO’s time allocation to high-value activities
Support the CMSO in organizing inspiring and informative Marketing All Hands meetings to share important business information as well as engage and boost team morale
Coordinate and manage CMSO speaking engagements
What you’ll bring
Ability to learn and use GitLab
Ability to travel with CMSO globally on an as needed basis - large events mostly
Passion for doing whatever it takes to solve complex problems and build scalable processes
Proven ability to quickly learn new things
Comfort working in a high-growth, constantly changing environment
Experience supporting global Marketing and Strategy
Track record of handling confidential information with the utmost sensitivity
Proven success in project coordination and reporting
Ability to shift priorities quickly and act proactively, while maintaining organization and control.
Ability to work collaboratively and efficiently with stakeholders throughout the organization
Concise written and verbal communication
Ability to work independently and deliver results with little supervision
Detail and results-oriented; driven and self-motivated with strong initiative
Excellent organization and time management skills; ability to prioritize tasks across multiple projects
Problem solver, analytical, and organized thinker
Proven track record of effectively interacting with senior stakeholders on cross-functional projects
You have short toes and an aptitude for working well with a wide range of people.
“Calm under pressure” demeanor
Operational experience in a previous role
Structured about how to prioritize work and time
How GitLab will support you
All remote, asynchronous work environment
Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
