New Business Retail Senior Account Executive


Because you belong at Twilio

See yourself at Twilio

Join the team as our next New Business Senior Account Executive.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

As a New Business Senior Account Executive, you will be responsible for prospecting, solution selling and closing new business opportunities across our Messaging, Voice, Email and Account Security products. In this role, you will be directly responsible for landing and expanding our messaging business with some of the largest and fastest growing enterprise companies, spanning industries such as travel, financial services, insurance, banking, logistics, retail, and e-commerce. New Business Senior Account Executives are experts in the CPaaS ecosystem and Twilio’s product offerings. This role is highly cross functional, with deep integration with product management, field marketing, and solutions engineering teams.


In this role, you will :

  • Be responsible for new customer acquisition, while being assigned a quota for iACV (incremental Account Contract Value)

  • Own highly analytical and consultative sales cycles to win business in competitive vendor sourcing cycles with Twilio’s industry leading messaging , voice, email, and account security solutions.

  • Ability to multi-thread Enterprise accounts and comfortable building trusted relationships at all levels of buyers and influencers from the Developer/Product Manager to the C-Suite. 

  • Work with customers across assigned verticals to understand their business and technical requirements, and match them to the capabilities of Twilio’s communications API platform, designing a solution for their specific use cases.

  • Work with teams in Finance, Legal, Pricing, Product, and Operations to design mutually beneficial contracts to address customer requirements, while balancing the needs of our business.

  • Be passionate about what you do, think outside the box, and use world-class interpersonal and communication skills to present complex contractual, technical, and financial details to prospects in a way that builds confidence and comfort in the proposed solution.

  • Balance competing priorities and manage multiple projects and deals at the same time. 

  • Partner cross functionally with sales, services, product, marketing and ISV team to develop long range territory strategies and sales plans. 

  • Act as the voice of the customer to Twilio’s product and carrier relations teams.  

  • Establish yourself as a subject matter expert in the CPaaS industry - staying up to date on key industry initiatives and new capabilities - sharing your knowledge with your customers and the wider Twilio go-to-market organization. 

  • Establish yourself as a subject matter expert in the vertical industries you are focused on. This would include understanding industry regulatory requirements, macro-economic trends, competitive environment, digital initiative trends, and ecosystem solution partners.  

  • Ability to crisply articulate the power of CPaaS and how it is benefitting other vertical industry clients.

  • Generate and maintain an accurate pipeline and forecast utilizing our CRM, Salesforce 


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


Demonstrated track record of selling and closing in the cloud communications platform market.  Specific requirements:

  • Possess a total of 12 years of full cycle sales experience, with a minimum of 5 years managing or leading quantitative highly analytical products or solutions for their customers.

  • Directly selling technical SaaS or CPaaS

  • Experience outbound prospecting into install base, greenfield prospecting into new accounts, and executing strong QBR strategy for territory penetration

  • Technical solutions selling experience working with real customers, listening to them, and solving problems

  • Comfortable working with both line of business and highly technical leaders, while influencing their understanding and building supportive partnerships across the organization

  • Analytical account development strategy based on using data to find opportunities and prove value

  • Demonstrated track record of managing business forecasts and financial models 

  • Entrepreneurial mindset with appetite to define process and build programs

  • Record of delivering market driven results, especially to scale and enterprise customers

  • Excellent verbal and written communication skills (English)

  • Bachelor’s Degree or equivalent years of experience


  • Deep experience working in CPAAS, or global communications platforms.

  • Domain expertise from a highly quantitative industry such as Retail, eCommerce, DevOps, Fintech, Insurance, advertising optimization, banking, or security or Software, SaaS, CPaas or PaaS selling experience


This role will be remote and based in the USA.


We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30%-40% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

  • Based in Colorado: $120,600 - $150,750.00 

  • Based in New York, Washington State, or the San Francisco Bay area, California: $134,000 -  $167,500

  • This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

  • This role is eligible to earn commissions. 

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.


Say goodbye to salary secrets and hello to thousands of tech jobs with upfront pay. Join us in redefining job searches where transparency isn't an option, it's a guarantee!.

© 2023, Inc. All rights reserved.