Professional Services Program Manager, Partner Enablement
The Professional Services Program Manager, Partner Enablement is responsible for developing and executing programs that empower partners to deliver Snowflake engagements effectively. This role involves close collaboration with internal teams and external partners to ensure partners are equipped with the necessary skills, tools, and resources to drive customer success and satisfaction.
This includes responsibilities related to program development and execution, partner onboarding, ongoing training and development, resource management, performance monitoring and reporting, pipeline and deal reviews, providing access to and enablement of accelerators and PS developed tooling, and relationship management.
RESPONSIBILITIES :
In partnership with internal teams (eg Snowflake Alliances, SE, Product, Training):
Develop, implement, and manage comprehensive professional services enablement programs for partners, including the creation and maintenance of training materials such as technical documentation, implementation guides, workshops, and certification programs, to ensure enablement programs align with Snowflake’s strategic goals and meet the needs of various partner segments. Develop and deliver implementation and accurate scoping enablement materials.
Develop and execute a structured onboarding process for new partners enablement and provide all partners with the necessary tools and resources to effectively deliver services from day one by conducting initial training sessions focused on Snowflake’s service delivery methodologies and best practices.
Continuously assess the training needs of partners and develop targeted training programs to address skill gaps by organizing regular training sessions, webinars, and workshops to keep partners updated on new services, methodologies, and industry best practices.
Collaborate with subject matter experts to create and update training content.
Develop and maintain a centralized repository of enablement resources, including service delivery kits, technical documentation, and best practice guides, and ensure partners have easy access to the most current materials and resources.
Monitor and evaluate the effectiveness of enablement resources and make improvements as needed.
Establish and report on key performance indicators (KPIs) to measure the success of partner enablement programs, and track and analyze partner performance data to identify trends, successes, and areas for improvement.
Establish sustainable escalation paths and reporting mechanisms to showcase partner and engagement performance
MINIMUM QUALIFICATIONS :
Bachelor’s degree in Business Administration, Operations Management, Education, or a related field.
Minimum of 7 years of experience in program management, partner enablement, or professional services in the technology or software industry, experience in the data ecosystem is highly desirable.
Strong program management skills with the ability to manage multiple projects and competing priorities simultaneously.
Strong interpersonal skills and the ability to build relationships with partners and internal stakeholders.
Proficiency in learning management systems (LMS) and other enablement tools.
Ability to analyze data and derive actionable insights.
Creative problem-solving skills and a proactive approach to addressing challenges.
Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.
The application window is expected to be open until August 23rd, 2024. This opportunity will remain posted based on business needs, which may be before or after the specified date.
