Enterprise Technical Account Manager
Challenges You Will Solve
Enterprise customers are unique. They have created a successful business at scale and need expertise into that business to help successfully guide their security solutions. The Enterprise Technical Account Manager understands enterprise customers’ technical requirements and works with security teams to implement and utilize Red Canary’s products to the fullest. Your success is measured by establishing Red Canary as a security ally to customer’s security operations teams, ensuring technical and product requirements are met, and operationalizing Red Canary’s products into the customer’s security operations processes.
What You'll Do
Act as the technical liaison with Red Canary’s enterprise customers
Work closely with Sales and Customer Success to align technical use cases with business value
Document and track customers’ feature and support requests
Technical onboarding of new customers
Document best practices and troubleshooting guidance
Tracking activity, documenting root cause, and reporting
Serve as a technical subject matter expert, focusing mostly on the use case planning, testing, troubleshooting, and implementing
Drive innovation by leading initiatives to develop new capabilities on the Red Canary platform
Provide technical leadership within and outside of your immediate team
Guide customers through the technical onboarding, adoption, and optimization of Red Canary
Act as an internal advocate for your customers' needs
Work collaboratively with team members to improve overall Red Canary customer experience
Train and mentor team members
Lead technical training sessions
What You'll Bring
3+ years of enterprise experience designing and implementing infrastructure initiatives with a familiarity of security technologies
Strong understanding of technology and security products
Ability to clearly communicate complex solutions in an easy to understand manner
Strong ability to prioritize tasks and issues using sound data and metrics
Experience solving Level 2, and 3 Support cases
Experience consulting enterprise customers
Critical thinking and problem solving; can break problems down into manageable, ordered piece parts and masterfully convey the problem statement and plan to others
Strong enterprise-level troubleshooting
Compensation Range: $100,000 - $124,800 + bonus and equity
Application Deadline: September 20, 2024
