Solutions Engineer
Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!
As a Solutions Engineer, you will work closely with the sales team in both demonstrating the Restaurant365 platform and configuring products for other users. You will have a role in the transmission of future development from the product team to the sales team. Your expert product status will be used in answering technical “how to” questions for prospective customers as well as assisting the sales team with ‘as needed’ questions, research, and/or projects.
How you'll add value:
Maintain an expert status on all Restaurant365 features and partnering platforms
Understanding clients’ requirements, identifying gaps (if any) between clients’ requirements, and defining solutions to bridge the gap
Create and deliver powerful presentations that clearly communicate the uniqueness of the value proposition
Setting up and maintaining demonstration platforms for existing and new features
Acting as a technical resource for sales team with specific questions regarding the R365 product and partnering solutions
Establish a connection with potential candidates by discussing and understanding the everyday experiences of an operator, ideally drawing from their own personal backgrounds
Training the sales team on product knowledge and new features
RFP assistance for sales team
Consult marketing from an R365 product and partnering product knowledge standpoint
Perform webinars for marketing and sales purposes
QA of newly released features delivering feedback to the product team
Other duties as assigned
What you'll need to be successful in this role:
Understanding of intermediate accounting principles
Expert in restaurant finance and/or operations, preferably both
Excellent written and verbal communication skills
Excellent presentation skills
Knowledge of and prior use of restaurant software systems is a plus
Minimum of five years of proven work experience in customer service or sales
Experience in a SaaS environment is a plus
Willingness to travel 25% of the time
R365 Team Member Benefits & Perks
This position has a salary range of $80,000-$100,000. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
Comprehensive medical benefits, 100% paid for employee
401k + matching
Equity Option Grant
Unlimited PTO + Company holidays
Wellness initiatives
$80,000 - $100,000 a year
R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.
