Salarioo

Job Type: Permanent.

Location: This role is based in our Telford office with time spent working in the office and at home.

Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here.

Closing Date: Monday 9th December

Salary and benefits: £23,088 plus 8% bonus up to 16%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more.

Who are we?

We want to be the best place that any of our 6,600 colleagues have ever worked.

We’re the UK’s largest long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.

The role

You will be tasked with handling customer queries via phone, post, and email to ensure the best experience for our customers. This will involve resolving customer enquiries fairly and effectively, in a timely and accurate manner.

Additionally, you’ll need to build valuable customer relationships by developing a solid understanding of customer and intermediary needs and intervening at the appropriate time to deliver the right outcome.

What are we looking for?

• Excellent communication skills with strong attention to detail and ability to multitask.
• A passion for customer service with a commitment to deliver on your promises and going above and beyond for our customers.
• Computer literacy and willingness to learn new systems and technologies.
• No required for any contact centre or financial services experience as full and ongoing training will be provided.

We want to hire the whole version of you.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

 If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

Find out more about #LifeAtPhoenix

• Guide for Candidates: www.thephoenixgroup.pagetiger.com/guideforcandidates

Find or get answers from our colleagues: www.thephoenixgroup.com/careers/talk-to-us

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