Salarioo

Job Type: Permanent

Location: This role is based in our Telford office with time spent working in the office and at home.

Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here.

Closing Date: Monday 9th December

Salary and benefits: £26,400 plus 8% bonus up to 16%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more.

Who are we?

We want to be the best place that any of our 6,600 colleagues have ever worked.

We’re the UK’s largest long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.

The role

You will take ownership of more complex customer's request via all channels of communication to ensure that the customers goal is achieved, and their expectations are carefully managed. In addition to this, you will identify any vulnerability that the customer may have and follow the process appropriately.

You will make make proactive contact with stakeholders on complex queries and support the team around escalations. You will also Contribute to working parties and provide subject matter expertise of customer journeys to help process owners, project teams and other managers as requested.

What are we looking for?

• You will be process-driven and possess a keen eye for detail.
• Capable of thinking analytically.
• An excellent communicator capable of clearly and effectively presenting ideas to stakeholders.
• A passion for customer service with a commitment to deliver on your promises and go above and beyond for our customers.
• Computer literacy and willingness to learn new systems and technologies.

We want to hire the whole version of you.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

 If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

Find out more about #LifeAtPhoenix

• Guide for Candidates: thephoenixgroup.pagetiger.com/guideforcandidates
• Find or get answers from our colleagues: www.thephoenixgroup.com/careers/talk-to-us

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